FAQs

FREQUENT QUESTIONS

Frequent Questions Collage

True Love is docked at the Seneca Harbor Park Pier / Village Pier in the Village of Watkins Glen.

From the North (Rt. 14 S)  -If heading South on Rt. 14, turn left onto 1st Street, then another left onto N. Decatour St. Follow Decatour St. until you reach the Marina, make another left into where parking is available for the duration of your excursion.

From the North (Rt. 414 S)– If heading South on Rt. 414. turn right onto N. Decatour St. (2nd stoplight). Follow Decatour St. until you reach the Marina, make another left into the parking lot where parking is available for the duration of you excursion.

From The South (Rt. 14 N)– If heading North on Rt. 14, turn right onto 4th St., then make a left onto N. Decatour St. Follow Decatour St. until you reach the Marina, make another left where parking is available for the duration of your excursion.

Note: Physical address of the True Love is 1 N. Franklin St Watkins Glen, NY 14891 (Seneca Harbor Park Pier).

True Love sails for 1 ½ to 2 hours, depending on the type of charter.  Additional time is available for private charters.

On True Love hors’ dourves are served on the evening sunset sail. Catering is available for private charters.

Since we have taken the proper legal steps to obtain and possess a license to serve alcoholic beverages on our vessel under the control of the New York State Liquor Authority (NYSLA), our passengers are not encouraged to bring alcoholic beverages on board our vessel.  

New York State Law does not allow passengers to bring there own alcoholic beverages onto a public vessel unless the vessel is licensed under the NYSLA.  Due to the expense and strict regulations that we follow to comply with the NYSLA, only under certain circumstances do we allow Wine purchased locally by our customers on board.  

We charge a minimum corkage fee of $15.00 per bottle and we control the bottle as soon as it comes on board.  We reserve the right to stop service at any time during the sail or tour.

Yes, on the True Love there is head/restroom located in the cabin.

Weather permitting we raise up to 4 sails on every trip, the mainsail, foresail, staysail and jib. 

True Love is licensed to carry up to 23 passengers, we limit it to a maximum of 22 so we have an extra crew for better service. This is to provide a more comfortable and enjoyable ride for our guests.

There are several relaxing and comfortable seating areas aboard True Love.  The cockpit seats up to 6 people on cushioned seats and the cabin top comfortably seats up to 16 people, also on cushioned seats.

Sails and tours may be canceled due to bad weather. We will sail/tour in light rain or moderate weather conditions, but may cancel a sail/tour up to an hour before the departure time in the event of severe or unsafe weather conditions.

Cancellations may be made at a moment’s notice at the discretion of the Captain. If your sail/tour is canceled due to inclement weather, ticket holders will have the option to reschedule tickets (subject to availability) or receive a credit for a future sail/tour.  

If it begins to rain while we are out on a sail, passengers are invited to go below deck to get out of the rain or use ponchos that we provide.   If we return to the dock within 45 minutes of our original departure time, passengers may reschedule their sail for another time.

You should always check the weather before you come sailing and always dress appropriately to the weather conditions. Please bring a hat, sunglasses and wear sunscreen if you like. It is always a good idea to bring a windbreaker or a fleece.  Soft soled shoes are required; high heels, unfortunately, are not permitted.  

We accept American Express, Mastercard, Visa, & Discover for advanced ticket purchases.  Cash ticket purchase may be made on the day of sail but is SUBJECT TO AVAILABILITY.  Sails may often sell out in advance. We highly encourage advanced ticket purchase through our staff to be sure we will be able to accommodate your group on your selected date and time of sail. 

We charge your credit card at the time of reservation. If you cancel your sail 72 hours or more prior to the scheduled sail you will receive a refund less a 10% processing charge for each ticket refunded.  If you cancel your sail between 72 hours and 24 hours before your scheduled sail, then there is a 25% processing charge for each ticket. 

If you cancel 24 hours or less prior to a scheduled sail you will be charged the full price for each ticket.   Your credit card will be charged accordingly for cancellations not complying with this policy. 

Yes, we host many private events aboard the Schooner True Love.  Please contact us at (607)-535-LAKE (5253) for rates and availability.  Thanks!

Yes! Give the gift of True Love for friends, family, or that special someone by purchasing a Schooner Excursions Gift Certificate. Click here for more details!

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